Shipping policy

Shipping Policy

This Shipping Policy explains how UNICA Milano processes and delivers orders placed through our online store.

Shipping Costs

Free Shipping: we offer free shipping on all orders.

Total Delivery Time

Delivery Time = Order Processing Time + Order Transit Time

  • Order Processing Time: 1-2 business days (Monday to Friday)
  • Order Transit Time: 6-12 business days (Monday to Friday)
  • Order Cutoff Time: orders placed before 03:00 PM (EST) process the same day (EST) Eastern Standard Time (New York)
  • Estimated Delivery Time: 7 to 14 business days

Shipping Process

Tracking: a tracking email is sent once your order ships.

Lost or Damaged Items

  • Damaged: contact us within 48 hours of delivery.
  • Lost: contact us to initiate a carrier investigation.

Customs Duties & VAT

Some countries impose duties and value-added tax on goods imported from New York, US. We take care of covering any such additional taxes levied by your government for delivering the parcel. Customers are not required to pay duties and VAT; they only need to cover the product(s) cost and shipping fees.

Customs & Regulations

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Important Information

Most of the process of international shipping is beyond our UNICA Milano control, it will be affected by public holidays, destination countries, bad weather, and international couriers. The specific situation is determined by the workflow of the domestic logistics provider in your country/region, but we will do our best to provide the best international shipping experience.

Possible Reasons for the Order Delay

  • After arrival at the destination airport, local customs inspection.
  • The local post office did not update the information when the last delivery was made.
  • The customer does not fill in the mobile phone number so the delivery information is missing.

Customer Support

If you encounter any issues while processing your order, please don't hesitate to get in touch with our customer service team at support@unica-milano.com. We're here to assist you with any concerns you may have.

Friendly Reminder

  • If the package is lost or unrecoverable due to the customer providing an incorrect address, the responsibility for the loss rests with the customer. We will not replace the order or issue a refund.
  • If the package is returned due to the customer's failure to collect it promptly, the customer will be responsible for any associated losses.

We appreciate your understanding and support. Thank you for shopping at UNICA Milano!